Privacy Policy
Last updated: June 12, 2026
This Policy describes how PlugCheckin, operator of PlugCheckin (plugcheckin.com), collects, uses and protects your personal data. We comply with the LGPD (Brazil) and other applicable data-protection laws.
1. Data we collect
We collect data you provide (name, email, phone, guest and payment details) and data generated by your use of the platform (device, language, currency, search and booking history).
2. How we use your data
We use your data to process bookings and payments, communicate confirmations and updates, provide support, prevent fraud, comply with legal obligations and improve our services.
3. Sharing
We share strictly necessary data with establishments, inventory providers (such as liteAPI) and payment providers (dLocal, PlugPay) to fulfill your booking, as well as technology vendors acting under our instructions.
4. Legal bases
We process data based on contract performance (your booking), compliance with legal obligations, legitimate interest (security and service improvement) and, where required, your consent.
5. Your rights
You may request access, correction, portability, deletion and information about the processing of your data, as well as withdraw consent. We log access requests for compliance purposes. To exercise them, write to soporte@plugcheckin.com.
6. Retention and security
We keep data for as long as necessary for the described purposes and legal obligations. We apply reasonable technical and organizational measures to protect your data.
7. International transfers
As we operate across several countries in the Americas, your data may be processed outside your country of residence, always with safeguards consistent with applicable law.
8. Cookies
We use cookies for operation, preferences and measurement. See your browser controls to manage them.
9. Changes and contact
We may update this Policy; the current version is always on this page. Data contact: soporte@plugcheckin.com.